FAQ
Sizing
How do I know how each item fits?
When looking at a product on our website there is a link that is called sizing guide. It will tell you the measurements of each item and will give you an idea of how each item fits (ex. If you wear this size you should purchase this size).
Are there lifestyle pictures where you can see the size that the model is wearing?
Yes, on each product we will have a lifestyle image with one of the corresponding colours. We will have in the description of the item what size the model is wearing.
Shipping
How long does an order take to ship once it is placed?
As each item is custom made our orders take 10-14 business days to produce once the order is placed. Once it is packaged and ready to be shipped you will receive an email notification.
Where do you ship to?
We ship anywhere in Canada. As of now we do not ship to the United States.
What are shipping costs?
We offer a flat rate of $15.00 for shipments in Ontario. For all other provinces the rate will be $20.00.
Which carrier is used to ship orders?
We use Canada Post for our shipping needs.
Do you offer a local pick-up?
Yes! We offer a local pick-up at the Brickhouse Brew Pub in Woodstock, Ontario. You can choose this option as your shipping method at the check out (FREE). We will notify you when your order has been dropped off there and is ready for pick-up. We have a black Be You Apparel & Co bin just past the Brickhouse apparel section off to the right when you come in the front door. You do not need to check-in with the staff upon arrival. Your order will have your name on it and will be packaged and ready to go.
How do I know my order has been shipped? Will I get tracking info?
Once your order has been shipped you will receive an email with a tracking number. From there you can track your order through Canada Post to see when it will arrive.
Returns/Exchanges
What is your return policy?
Due to the nature of custom printed apparel, we cannot accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. If there is any problems with your merchandise in these errors we must be notified within 14 days of receiving your order.
If I order an item and it doesn’t fit right can I exchange it?
We do not accept exchanges for an item that does not fit properly as each item is custom made. Please be sure to check out the sizing for each item and read any fitting tips we have provided before placing the order. If you require more information on the fit of an item please contact us at beyouapparelandco@gmail.com
Payment
What forms of payment do you accept?
For all orders, we accept visa debit and credit (Visa, Mastercard and American Express).
Please note that we cannot split payments between payment methods.
Fundraisers
How do I see if you are available to do a fundraiser?
Please check out our fundraising tab for more information on fundraising. Be sure to keep an eye when the applications are for different times of the year as they fill up fast!
How long do you usually run a fundraiser for?
We suggest running a fundraiser for 2-3 weeks.
How long does it take once the fundraiser is complete to have the items made and delivered?
It takes 2-3 weeks turnaround time for us to complete an order (depending on the size of the order and stock).
Who have you done fundraisers for?
We have done fundraisers for schools, daycare facilities, foundations, hospitals and places of employment.
Contact Us
What is the best way to contact you if I have a question?
You can email us at: beyouapparelandco@gmail.com or write us on our Facebook Page (linked on this website - Be You Apparel & Co).
Our response time is between 24-48 hours.
